QUICKREPAIRBENCH
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AI EMPLOYEES

Five new hires. No onboarding.

They work inside QuickRepairbench with your price list, stock and tickets, so what they say is always current. You set the rules; they hand off to your team whenever you want.

NO. 01
CALLS · WHATSAPP · WEB CHAT

AI Receptionist

Picks up every call and message in your shop’s voice. Quotes from your price list, books drop-offs and answers “is it ready yet?” straight from the ticket.

WHAT IT HANDLES
  • Calls, WhatsApp and web chat, 24/7
  • Quotes from your live price list
  • Books drop-offs into your calendar
  • Answers repair status from the ticket
  • English, Spanish and 30+ more
  • Texts a booking confirmation
CALL · SAT 10:42 AM · 1M 08S HANDLED BY AI
CALLER Hi, do you fix cracked screens on a Galaxy S23?
AI We do. An S23 screen is $219 with a 90-day warranty, and most are done in about an hour. Want me to book you in?
CALLER Yeah, around 3 today?
AI You’re booked for 3:30 pm at Downtown. I’ll text you a confirmation now.
Hands off to your team when a caller asks for a person, or a question falls outside your rules.
NO. 02
INTAKE · CHECK-IN

AI Front Desk

Checks devices in at the counter. Model, IMEI, condition photos, passcode and a signed job card in under a minute.

WHAT IT HANDLES
  • Reads model and IMEI from one photo
  • Captures condition photos and passcode
  • Flags locked or blacklisted devices
  • Collects a signature on the job card
  • Texts the job card to the customer
  • Opens the ticket and reserves parts
CHECK-IN · 10:16 AM · 58S HANDLED BY AI
SYSTEM Photo received · Galaxy S23 · IMEI 35•••••••4417
AI IMEI is clean. Not reported lost or stolen.
AI Condition: cracked display, light scuffs on frame. 4 photos attached.
SYSTEM Ticket #SB-2293 opened · job card sent to (512) 555-0187
Hands off to your team when a device is flagged, or the customer wants to talk the repair through.
NO. 03
INVENTORY · SUPPLIERS

AI Parts Buyer

Watches stock against booked repairs and reorders from the supplier with the best price and lead time.

WHAT IT HANDLES
  • Watches stock against booked repairs
  • Reserves parts to each ticket
  • Compares supplier price and lead time
  • Drafts purchase orders for approval
  • Tracks deliveries and updates tickets
  • Flags slow-moving stock
STOCK CHECK · 09:58 AM HANDLED BY AI
AI iPhone 13 screens: 2 in stock, 9 booked this week.
AI Best option: 12 units at $68.40 each, delivered Thursday.
SYSTEM PO #881 drafted · $820.80 · awaiting approval
OWNER Approved.
Hands off to your team when a PO is over your approval limit, or a supplier is out of stock.
NO. 04
UPDATES · REVIEWS

AI Follow-up

Sends status updates and pay links, chases unclaimed devices and asks happy customers for a review.

WHAT IT HANDLES
  • “Ready” messages with a pay link
  • Quote approval reminders
  • Chases unclaimed devices
  • Warranty reminders before expiry
  • Review requests after pickup
  • Answers questions about a repair
WHATSAPP · 2:05 PM HANDLED BY AI
AI Hi Jordan, your iPhone 14 Pro is ready at Downtown. $175.16 due — pay by link or at pickup.
CUSTOMER Paid. Coming by at 5.
AI Thanks, see you at 5. Your 90-day warranty starts today.
SYSTEM Review request scheduled · tomorrow 10:00 AM
Hands off to your team when a customer is unhappy or disputes a charge.
NO. 05
CAMPAIGNS · WIN-BACK

AI Marketing

Finds customers due a battery or screen protector and runs campaigns that bring them back.

WHAT IT HANDLES
  • Segments by device and repair history
  • Writes campaigns in your shop’s voice
  • Sends by SMS, WhatsApp or email
  • Schedules seasonal and win-back campaigns
  • Tracks bookings per campaign
  • Honors opt-outs automatically
CAMPAIGN · BATTERY HEALTH HANDLED BY AI
AI Found 214 customers with iPhones over 3 years old and no battery service.
AI Draft: “Phone dead by lunch? Battery swaps are $79 this week, done in 30 minutes.”
OWNER Send Tuesday morning.
SYSTEM Sent to 214 · 23 bookings so far
Hands off to your team when a campaign needs your approval before it sends.
06 / RULES & HANDOFF

You set the rules.

Decide what each employee can do on its own, what needs your OK, and when a person takes over. Every conversation is recorded on the ticket.

PERMISSIONS · AI RECEPTIONIST

What it can do alone

HANDOFF

When a person takes over

The caller asks for a person
The repair isn’t in your price list
The customer sounds upset
A discount or refund is requested
Anything outside your rules

Transfers ring the counter phone or the owner’s mobile, with a one-line summary so nobody asks the customer to repeat themselves.

AUDIT TRAIL · TICKET #SB-2293

Every word on record

10:15Call answered · quote $219 · booked 3:30 PM
10:16Confirmation text sent
15:28Checked in · IMEI verified · 4 photos
15:29Screen reserved · bin B-04
16:41“Ready” message + pay link sent

Hire all five today.

Every AI employee is included in the 14-day trial. Start with the receptionist and add the rest when you’re ready.

14 DAYS FREE · NO CARD REQUIRED