Condition photos that settle disputes
Every scratch is on record before you touch the device, with a timestamp and the customer’s signature.
- Guided photo set per device type
- Customer signs on the counter tablet
- Photos follow the device into warranty
Every repair. One ticket.
From the first call to the warranty claim, everything about a repair lives on one ticket that your team, your customer and the AI all work from.
INCLUDED ON EVERY PLAN
AI FRONT DESK · 58S CHECK-IN
TICKET #SB-2293DIAGNOSING
Galaxy S23 · Phantom BlackScreen replacement · Maya Ortiz
Screen only, no other damage
01 / LIFECYCLE
Six stages. Zero sticky notes.
Watch one ticket move from intake to pickup, and what the customer sees at each step. Hover to pause, click a stage to jump.
WHO DOES ITAI Front Desk
Checked in before the customer sits down
- Model and IMEI from one photo
- Condition photos and encrypted passcode
- Signed job card, texted to the customer
TICKET #SB-2293CHECKED IN
Galaxy S23 · Phantom BlackMaya Ortiz · (512) 555-0187
DeviceIMEI 35•••••••4417 · clean
ConditionCracked display · 4 photos
PasscodeStored · encrypted
Job cardSigned 10:04 AM
WHAT MAYA SEES
02 / THE DETAILS
Built for how repairs go wrong.
Quotes approved by text
Send the quote where the customer already is. They approve with one word and the ticket moves on its own.
- SMS and WhatsApp
- Deposits by pay link
- Reminders if there’s no reply in 2 hours
Parts reserved the moment you quote
The part is set aside for this ticket, so the next tech can’t grab it and the bench never waits.
- Reserved per ticket, per bin
- Low stock triggers a draft PO
- Serial and IMEI tracked on install
Warranty that tracks itself
Warranty starts at pickup and lives on the ticket. A returning customer is matched in seconds.
- Per-repair warranty terms
- Look up by phone, IMEI or ticket
- Claims open a linked ticket
03 / SMALL THINGS
The parts that save hours.
04 / WHO WORKS THE TICKET
Three AI employees on every ticket.
Hover or tap a card to see what each one does, and when it hands off to your team.
5→1MINUTES PER CHECK-IN
“Check-in went from five minutes to one. The job card is done before the customer finishes explaining.”
05 / WORKS WITH
