Repair Shop Software Features
Every feature a repair shop needs, from repair ticketing and IMEI tracking to POS, inventory and AI employees, on one database and one flat price per store.
Run the counter.
The nine things every repair counter needs on day one.
Repair tickets & work orders
One ticket from first call to warranty claim, with photos, passcode and signature.
POS & checkout
Ring up repairs, accessories and deposits in one sale.
Integrated payments
Card-present tap, dip and swipe, plus pay links, reconciled to the ticket.
Invoicing
Invoices with US sales tax, deposits and split tender.
Estimates & quotes
Built from your price list and approved by text in one tap.
Parts inventory
Stock by shelf and bin, reserved per ticket, reordered before you run out.
Technician & bench workload
Who is working on what, with queues, checklists and timers.
Reporting & analytics
Revenue, turnaround and margin at a glance every morning.
Appointments & scheduling
Online booking, drop-off slots and reminders.
Know the device and the customer.
What makes repair software different from a retail POS.
IMEI, serial & device ID
Every repair tied to the device. A ticket without an IMEI is a guess.
Customer CRM & repair history
Every device, repair and message per customer, across stores.
SMS & customer messaging
Two-way texts and WhatsApp, with status updates at every stage.
Trade-ins & used devices
Grade, buy, stock and sell used devices.
Accessories & add-ons
Cases, glass and chargers suggested at checkout.
Warranty tracking
Per-repair warranty terms, looked up by phone, IMEI or ticket.
Repair status & lifecycle
Six stages, timed, with a live tracking link for the customer.
Multi-store & franchise
Shared catalog and price book, transfers and per-store controls.
The details that save hours.
Rarely shipped elsewhere, regularly asked for by shops.
Before & after photos
Condition photos at intake and pickup, shared with the customer.
Customer portal & online booking
Customers book, approve quotes and track repairs online.
Technician productivity & labor
Labor time per job and per technician.
Digital signatures
Signed job cards, estimates and pickups.
Shipping & labels
Mail-in repairs with shipping labels and tracking.
QuickBooks & accounting sync
QuickBooks Online and Xero, synced nightly.
Email marketing
Campaigns to segments by device and repair history.
Internal technician notes
Private notes and @mentions on every ticket.
Insurance & warranty claims
Claims linked to the original ticket and device.
AI employees.
One AI team that works the whole repair loop, inside the system.
AI voice & phone agent
Answers every call, quotes from your price list, books drop-offs.
AI diagnostics
Suggests likely causes from symptoms and device history.
AI assistant & copilot
Summaries, drafts and answers for the counter and the bench.
AI intake
Model and IMEI from one photo, condition noted automatically.
AI parts buyer
Reorders against booked repairs at the best price and lead time.
AI follow-up & reviews
Ready texts, pay links, chasers and review requests.
One agent, the whole repair.
Other tools ship one slice of AI. Here the same AI team takes the call, checks the device in, orders the part and collects the payment. Hover to pause.
Call
The AI Receptionist answers, quotes $219 and books 10 AM.
